Return Policy:
We are all about satisfied customers.
There is no need to write a submission to return the goods. If you want to return the product, call us or write in WhatsApp to +371 26405907 or write a email to info@kotini.lv with the order number. We will be grateful if you mention the reason for the return. After receiving the confirmation, you or any other person with whom you agree must deliver the product to Kotinių, Šķilbēnu parish, Balvu district.
Within a week of receiving the returned item (excluding shipping charges). The costs of returning the product by post, courier or transport must be borne by the customer, except in cases where the product is defective or does not match the description.
We will examine the problem and agree on the best solution for the situation.
Before the refund, we contact each customer individually about the refund. The money is returned to the account number specified by the buyer within 3-10 working days.
The product is not changed or repaired if the damage is caused by direct damage.